Last Updated:
January 15, 2024
Look, we get it - nobody really reads these things. But we've tried to make this one as straightforward as possible because your privacy actually matters to us.
Lumos Quinthale Architecture is a Toronto-based firm that's been designing sustainable spaces for over a decade. When you reach out to us about a project or just browse our portfolio, you're sharing information with us - sometimes intentionally, sometimes just by visiting our site.
We're subject to Canadian privacy laws, specifically PIPEDA (Personal Information Protection and Electronic Documents Act), and we take that responsibility seriously. This policy explains what we collect, why we collect it, and what we do with it.
When you fill out our contact form, send us an email, or call our office, you're giving us things like:
Like most websites, ours collects some technical data when you visit:
We're not in the business of selling data - we're architects. Here's what we actually do with the information you share:
Responding to your inquiries, discussing project requirements, sending proposals, and keeping you updated throughout the design process.
Actually doing the work - creating designs, managing projects, coordinating with contractors, and delivering the architectural services you hired us for.
Understanding how people use our site so we can make it better and actually useful for potential clients looking for architectural services.
Meeting our obligations under Canadian law, building codes, and professional architectural standards. Occasionally handling legal requests if they come up.
We don't sell or rent your personal information. Period. But sometimes we need to share it with others to get your project done:
We take reasonable precautions to protect your information, though let's be real - no system is 100% bulletproof. Here's what we do:
SSL encryption for all data transmitted through our website
Password-protected systems and limited staff access to sensitive data
Keeping our software and security measures current and patched
Under PIPEDA and provincial privacy laws, you've got rights when it comes to your personal information. Here's what you can do:
You can ask us what personal information we have about you. We'll provide it within 30 days, though we might charge a reasonable fee for extensive requests.
If we've got something wrong, let us know and we'll fix it. Simple as that.
You can request deletion of your personal information, though we might need to keep some records for legal or contractual reasons (like completed project files we're required to maintain).
If you've given us permission to use your info in a certain way, you can change your mind. Just know that might affect our ability to provide certain services.
We don't keep your information forever - that'd be weird and unnecessary. Here's our approach:
Our website might link to other sites - manufacturer websites, building code resources, that kind of thing. Once you click through to another site, this privacy policy doesn't apply anymore. We're not responsible for their privacy practices, so definitely check out their policies if you're concerned.
We might update this policy from time to time as our practices evolve or laws change. When we do, we'll update the "Last Updated" date at the top and in the sidebar. For major changes, we'll let active clients know directly.
We recommend checking back occasionally if you're curious about how we handle information.
If you've got questions about this privacy policy or how we handle your information, we're happy to talk. Seriously - we'd rather you ask than worry about it.
Email: info@lumosquinthale.info
Phone: (416) 555-0147
Hours: Mon-Fri, 9am-5pm EST
425 Queen Street West, Suite 302
Toronto, ON M5V 2A5
Canada
Filing a Complaint: If you're not satisfied with how we've handled your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca
This privacy policy was last reviewed and updated on January 15, 2024. It applies to all information collected through our website, email, phone, and in-person interactions with Lumos Quinthale Architecture.